We accept returns for exchange or refund 10 calendar days after the invoice date. At our sole discretion after 10 calendar days, we will offer an exchange or store credit only.
Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 10 calendar days of the invoice date (after 10 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 10 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
A valid Ideal Shield Return Authorization Number must be clearly marked on the outside of the package for a return to be accepted. All returns are subject to a restocking fee between 25% and 50%, contingent on the product and quantity ordered. Additional charges will apply if shipped to a residential address and/or if a lift gate/appointment is required. If the carrier is not able to deliver on the first attempt, re-delivery charges may apply.
Again, you MUST contact us within 10 days if you intend to return ANY item. Items returned to us AFTER 10 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.